# DrivePad Refund & Cancellation Policy

Effective: 2025-01-01

This policy applies to bookings made through DrivePad. By booking, you agree to the listing’s selected cancellation policy and acknowledge the conditions below.

Cancellation policy options (set by the Owner and shown on the listing):
- Flexible: Full refund if cancelled before the booking start time. No refund after the start time.
- Moderate: Full refund if cancelled at least 1 hour before the booking start time. No refund within 1 hour of start.
- Strict (Default): No refunds for any cancellations. Exceptions may be granted by Support in limited cases (see below).

How refunds work:
- The system calculates refund eligibility based on the listing’s policy. Under Strict, no refund is due.
- If eligible, the refund amount is issued back to the original payment method (Stripe). Processing times depend on the card issuer.
- Partial refunds may apply only if a policy or adjustment dictates an amount less than the total paid.

No‑shows and after start time:
- If you do not use the booking and do not cancel according to the policy, no refund is due.

Owner cancellations:
- If the Owner cannot honor the booking, contact Support. DrivePad may issue a full refund to the Driver and take further action per the Terms.

Abuse and safety:
- DrivePad may investigate suspicious patterns and deny refunds where fraud or abuse is suspected.

Limited exceptions (Support discretion):
- In rare circumstances (e.g., verified fraud or documented access failure), Support may issue a courtesy refund notwithstanding policy. Contact Support with details and evidence.

Contact:
- drivepad.app@gmail.com

Notes for transparency:
- This policy reflects the in‑app behavior. The app enforces refunds via Stripe in accordance with the policy above.
- See the Terms of Service for dispute resolution and limitations of liability.